FREQUENTLY ASKED QUESTIONS
The most frequently asked questions we have answered for you here
How long does it take to create a PayPodo account?
With just a few clicks you can create your own PayPodo account and start using it right away. The information you provide is checked in the background by an automated process, after which you have full access to all PayPodo functions.
What are the fees for PayPodo?
Opening a PayPodo account, deposits, withdrawals and online payments are completely free.
How can I deposit money into my PayPodo account?
You can choose between the following deposit methods:
- credit card
- debit card
- SEPA transfer
- Instant bank transfer
Does PayPodo have anything to do with redBUX?
Please contact me.mento 3D interactive GmbH for all questions concerning redBUX (RDBX). PayPodo is a separate and independent product. CustomHash AG, the developer of PayPodo, acts only as a service provider.
How can I withdraw money from my PayPodo account?
For now you can wire the amount to another bank account by SEPA transfer.
How can I pay online with PayPodo?
At participating merchants, you can simply click on “Select PayPodo as payment method” in the checkout and then confirm the payment.
What options do I have to send money to friends or family?
To send money to friends or family, you have the following options to choose from:
- Phone number
- QR code
Why does PayPodo use blockchain technology?
The decentralized functionality ensures, that transactions are tamper-proof and immutable.
The peer-to-peer network removes the middlemen to minimize time for data transmission and increases stability of transaction. Our blockchain technology doesn’t contain or save any of your personal data. Any kind of transaction is executed with just your encrypted ID, which makes it impossible to track back to your personal information.
THE BEST WAY TO REACH US
EMAIL SUPPORT
You can send us an email
TICKET SYSTEM
The best way to reach us is via our ticket system
PHONE SUPPORT
You prefer to talk to us
Unfortunately we cannot offer telephone support at the moment.
Please use one of the other contact methods.