PayPodo Support

Find all answers to your questions

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Frequently Asked Questions

The most FAQ we have answered for you here

With just a few clicks you can create your own PayPodo account and start using it right away. The information you provide is checked in the background by an automated process, after which you have full access to all PayPodo functions.

Opening a PayPodo account, deposits, withdrawals and online payments are completely free.

You can choose between the following deposit methods:

  • credit card
  • debit card
  • SEPA transfer
  • Instant bank transfer

For now you can wire the amount to another bank account by SEPA transfer.

At participating merchants, you can simply click on “Select PayPodo as payment method” in the checkout and then confirm the payment.

To send money to friends or family, you have the following options to choose from:

  • E-Mail
  • Phone number
  • QR code

The decentralized functionality ensures, that transactions are tamper-proof and immutable.
The peer-to-peer network removes the middlemen to minimize time for data transmission and increases stability of transaction. Our blockchain technology doesn’t contain or save any of your personal data. Any kind of transaction is executed with just your encrypted ID, which makes it impossible to track back to your personal information.

Email Support

You can send us an email

Ticket System

The best way to reach us is via our ticket system

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Knowledge Base

Find answers in our knowledge base

Phone Support

You prefer to talk to us

Unfortunately we cannot offer telephone support at the moment.
Please use one of the other contact methods.

PCI Security Standards Council

PCI Security Standards Council

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PayPodo operates under CustomHash AG, a company registered in Germany with Legal Entity Identifier 391200VTCFSYUNN7YA32 and with offices at Oberwallstraße 6/4, 10117 Berlin, Germany. CustomHash AG (Certificate) is an authorized Electronic Money Institution intermediary of Verified Payments UAB (Licence No. 27), which is a licensed Electronic Money Institution supervised by Bank of Lithuania under the Electronic Money Regulations.